Refund & Shipping Policy

Delivery across India is a flat ₹40. Orders above ₹500 ship completely free of charge.

Every order is freshly packed in our home kitchen before it leaves us, so we ask for a little patience: orders are typically delivered within a few working days of dispatch. You'll always know your order number, and we're happy to share a status update on WhatsApp any time.

We pack every batch with care, and refunds are given only in special cases — when the food arrives spoiled, leaked, or damaged. If that happens, tell us within 48 hours of delivery with your order number and a photo of the item, and we'll refund your money back or arrange a replacement — whichever you prefer.

Because every snack is freshly made in small batches, we can't offer refunds for reasons like a change of mind, taste preference, a wrong size or flavour ordered, or a refused delivery after dispatch. If something is spoiled, leaked or damaged, that's on us — and we'll make it right.

Approved refunds are processed to the original payment method used at checkout. Depending on your bank, it can take 5–7 working days for the amount to appear in your account. We'll confirm every step with you on WhatsApp or email so there are no surprises.

Orders can be cancelled only before they are dispatched for delivery. See our cancellation policy for the details.

Questions about a delivery, a refund or anything else? WhatsApp us at 8328166242 (WhatsApp only) or email sailajaspantry@gmail.com. We usually reply within two working days.